The Data Protection Officer at hiber is responsible for looking after your data. You can contact them if you have any questions about how your data is used by us, if you wish to obtain a copy of any data of yours we hold, or with a request to amend or delete your data. The Data Protection Officer can be contacted at:
Data Protection Officer
Koze Group Ltd
Trafalgar House, Kemble Airfield Enterprise Park
Types of Data we collect, and why we do it
When do we collect Data?
We collect data when you:
- Use our websites
- Call us to enquire about becoming one of our partners
- Use us to complete an installation
- Get in contact about a careers opportunity
- Contact us
You authorise us to use your data in the way set out in the Full Privacy Notice by using our services, products, and website. If you include another person’s information when engaging with us, you need to have their permission to do so.
What data do we collect?
The types of Personal Data collected by us, directly or through third parties, include:
Internet Cookies that track your use of our website or application, known as Usage Data
- First and last name
- Email address
- Physical addresses
- Date of birth
- Records of calls/emails made by you to us
- Payment details (Direct Debit, credit/debit card number)
- Boiler details (make and model)
Where do we receive data from?
We may receive information about you from other parties. These may include:
- Gas engineers
- Installation companies
- Boiler manufacturers
- Credit reference agencies
- Third parties, who introduce us to their customers, to promote the products and services we offer
We may share your information with these parties. We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes.
Why do we collect data?
We do this so that we can:
- Provide the right products and services to you
- Provide the most relevant messages to you
- Provide good customer service
- Deliver on our promises such as reminding you when services are due
How long do we keep your data?
We only keep your data for as long as necessary. The exact length we keep it for will depend on the purpose for which we collected it. We will still hold your data after you buy products through us, or if you are declined for or don’t take up a product. This won’t be forever, but for as long as is genuinely needed for business reasons, or other legal and regulatory reasons.
What are my rights?
You have the right to know if your data has been stored and what data we hold of yours. You can always ask our Data Protection Officer to find out about the type and content of the data and where it has come from. You can request amendment to it concerning its accuracy, to make the data anonymous, or to change or delete the data although we may not be able to comply with your request if there is a reason why we need to hold the data. We do not support “Do Not Track” requests.
Will you send me unwanted messages and marketing?
We may message you by post, telephone, text, email, and other ways. You can ask us to stop or start sending you marketing messages at any time, by writing to us or by replying to the messages we send.
We're here to help - please contact us or our Data Protection Officer with any queries or requests.
hiber.com puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to:
measure how you use the website so it can be updated and improved based on your needs
remember the notifications you’ve seen so that we don’t show them to you again
remember where you got to in certain journeys on our site
remember you while you’re changing your hiber.com email subscriptions
Find out more about how to manage cookies.
How cookies are used on hiber.com
We use a cookie to remember you while you’re changing your email subscriptions. The cookie is deleted when you close your browser.
Measuring website usage
We use tools such as Google Analytics and Hubspot to collect information about how you use hiber.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
These tools store information about:
- the pages you visit on hiber.com
- how long you spend on each hiber.com page
- how you got to the site
- what you click on while you’re visiting the site
- Record web sessions: tools like Hotjar allow us to view your web session in real-time. By replaying your journey through our website, it helps us see the the website in the way our users do, and helps our tech team find and fix errors and improve the usability of the website.
We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.
We do not allow any of these tools to use or share our analytics data.
Our cookie message
You may see a pop-up cookie message when you first visit hiber.com. We’ll store a cookie so that your computer knows you’ve acknowledged it and knows not to show it again.
Messages across hiber.com
We might display a message on all hiber.com pages to tell you about an important event or situation. We’ll save a cookie that will let us know how many times you’ve seen it, or if you’ve dismissed it.
Using our tools
Making secure connections to websites
We sometimes test different versions of pages with different users to see which work better. We’ll save a cookie so that you consistently see the same version when browsing hiber.com.